Support

Help that makes a difference — from Swiss infrastructure specialists. stepping stone supports you with technical problems, faults and queries: by telephone, email or via the ticketing system. Directly from the team that knows your systems.

stepping stone’s support service covers assistance with technical problems, faults and queries relating to your infrastructure and services. Customers receive a response within one working day (8 hours) — directly from the team that knows their systems. No waiting on hold, no anonymous hotlines.

As standard, support is provided during regular opening hours (Mon–Fri, 09:00–17:00) via telephone, email and the ticketing system. With an extended support contract, the scope can be tailored to your requirements: Longer support hours, faster response times or support outside office hours. Details such as response times, availability and scope of services are set out in the contract. stepping stone offers support for all its own services — personally and from Bern.

All customers who need quick and expert help when a problem arises — without long waiting times or anonymous hotlines. For companies that run their cloud infrastructure with stepping stone and want direct access to a team that knows their own systems.

Typical areas of application: Technical support for problems and faults during day-to-day operations, assistance with configuration queries and customisations, extended support with contractually agreed response times for business-critical systems, and a single point of contact for all stepping stone services.

Swiss data centres. A response within one working day. Directly from the team that knows your systems.

Multiple channels: telephone, email and ticketing system. Expert assistance without waiting on hold — directly from the specialists who operate your infrastructure. Extended support on a contractual basis: Longer hours, faster response, availability outside office hours. Can be combined with all stepping-stone services. Personalised advice and operation by stepping stone in Bern.

Your Consultant

Scope of services

Direct support via telephone, email and ticketing system

Support for technical issues, faults and queries during regular opening hours (Mon–Fri, 09:00–17:00). Response within one working day (8 hours). Directly from the team that knows and operates your systems.

Extended support on a contract basis

With a support contract, we tailor the scope to your requirements: extended support hours, faster response times or support outside regular office hours. Response times, availability and services are set out in the contract.

Personalised support

No anonymous hotlines, no waiting on hold. Your enquiry goes straight to the specialists who know your infrastructure — expert and personalised support from Bern.

Frequently Asked Questions (FAQ)

You can contact us during business hours (Mon–Fri, 09:00–17:00) as follows: