Standby Duty

On-call support when it matters — for Swiss infrastructure. stepping stone ensures that someone is there when your systems need you: with defined response times, trained staff and status reports — even at night and at weekends.

Problems don’t stick to office hours. stepping stone’s on-call service ensures that qualified specialists are available even outside regular working hours — round the clock, every day, if required.

In the event of an alert, stepping stone will respond within an hour and work towards a solution within defined response times. Whilst the issue is being resolved, you will receive hourly status updates and a final report once the problem has been resolved. Four priority levels govern availability and response times: from ‘best effort’ during working hours (Bronze) to 24/7 availability with a response time of four hours (Platinum). For the Platinum to Silver levels, stepping stone maintains a project wiki containing your central system documentation. The on-call service can be combined directly with monitoring — automatic alerts are then sent directly to the on-call team.

Companies whose systems and services must be available even outside office hours — because an outage cannot wait until the next morning. Particularly suitable for organisations with business-critical applications, high availability requirements or SLA obligations towards their own customers.

Typical areas of application: on-call support for business-critical servers, databases and web services; ensuring compliance with SLAs towards their own customers; a complement to 24/7 monitoring with direct alerts to the on-call service; emergency backup for systems with high availability requirements.

Swiss data centres. Response within one hour. Four priority levels.

Trained specialists who respond promptly — even at night and at weekends. Defined response and intervention times depending on priority level. Hourly status reports whilst the issue is being resolved. Project wiki with centralised system documentation (Platinum–Silver). Can be combined directly with monitoring for automatic alerts. Can be combined with all stepping-stone services. Personalised advice and operation by stepping stone from Bern.

Your Consultant

Scope of services

On-call service with defined response times

Four priority levels depending on business criticality:
- Platinum with 24/7 availability, response within one hour and intervention within four hours
- Gold during extended working hours with intervention within eight hours
- Silver during working hours with intervention within 16 hours
- Bronze during working hours on a best-effort basis.

Status reports and documentation

Hourly status reports whilst the issue is being resolved and a final report once the issue has been resolved. For the Platinum to Silver levels, stepping stone maintains a project wiki containing your central system documentation — ensuring that all relevant information is immediately available in the event of an emergency.

Managed operations

Qualified specialists who are familiar with your systems and respond promptly. Can be combined directly with stepping stone’s monitoring service for automatic alerts to the on-call team.

Standby Duty cost calculator

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All prices are in CHF, excluding VAT.
190.00 CHF/Month